“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.”
Our solutions are built to allow company management to fully understand and optimize the customer experience. We create customer centric solutions that enable companies to create a direct, personal dialog with their clients or consumers across multiple contact channels. Being able to provide the service 24 hours a day, 7 days a week and 365 days a year leads to improved customer support while extending the brand and building customer loyalty.
Our aim is to design and develop human-like applications that give a face to the semi-automated and self-service processes that are ever more common on the web and in corporate applications. Our Mission is to increase interaction efficiency via self-service cross-channel communication producing significant, measurable benefits in the following key areas: Consolidating the Brand, enriching the customer experience, increasing income and reducing costs.
Most modern companies are starting to use non-conventional channels to provide service to their clients and are also well aware of the importance of bringing innovation to all areas of interaction between the user and the company so as to build loyalty among clients to the company brand (or brands).
Over the years we have received many awards for our work. In 2008 Red Herring named us as one of the top 100 rising technology companies in Europe and in 2009 in the top 200 across the world. Also in 2009 we were nominated as Star Performer in the SpeechTek Industry Awards 2009 in New York as a company making a significant contribution to the growth of the sector via the creation of innovative products and the launch of new services based on voice technologies.
A One 2 One interactive dialogue with users
Our mission is to enable our clients to improve their dialog with their users via self-service, integrating data from the corporate back office and applying marketing and business rules.
This allows the company to guarantee their end users unique, updated content which is personalized based on their profile. We believe every user is unique. And so every interaction with your brand must also be unique. Our technology means you can guarantee this level of contact even in self-service mode via interaction with your company systems, data and knowledge base (backoffice) and by using our advanced behavioral and decisional modeling engine.